At Camiz, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Time Frame
You have 7 days from the date of delivery to return any items.
2. Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging with all tags attached.
- Proof of purchase (receipt or order number) must be provided.
3. Non-Returnable Items
Certain types of items cannot be returned, including:
- Sale items
- Custom or personalized orders
- Gift cards
4. Initiating a Return
To initiate a return, please contact our customer service at info@camiz.shop with your order number and the reason for the return. We will provide you with instructions on how to proceed with the return.
5. Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process may take a certain amount of days depending on your payment provider’s policies.
7. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
- Email: info@camiz.shop
Thank you for shopping with Camiz. We appreciate your business and hope you enjoy your purchase.